Troubleshooting

Why an image-search tool rejects a supported-looking file

A familiar extension does not guarantee the file contains that format. A downloaded web page or a renamed HEIC can appear to be a JPEG while still failing an upload check.

Verify the actual file

Open it with a trusted local image application. If it fails there, download it again from the legitimate source. If it opens, export a fresh copy in a format the search service explicitly accepts.

Check the basics

  1. Confirm the file is an image rather than a shortcut.
  2. Export instead of merely renaming the extension.
  3. Check the resulting file size.
  4. Preview orientation and crop before upload.

A browser's “save page” command can create HTML even when the page displays a photograph. Selecting the actual image file avoids confusing a document with the image itself.

Do not overconvert

Repeated conversion can degrade detail while leaving the real issue unresolved. Return to the original each time you test an export setting. Facehunch accepts JPG, PNG and WebP within its stated size limit; those constraints apply to the actual encoded file, not only its name.

Continue with image-search troubleshooting.

Written by Facehunch with AI assistance and checked against the cited sources. Our editorial policy.

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